The ECOG-ACRIN Patient Reported Outcomes Web Entry Systems (PROWESs) is a web portal that allows an easy to use interface for participants to complete surveys online on any web enabled device at their convenience. Getting an account and completing our surveys should be easy and convenient, please let us know if there is anything we can do to make this process better for you.

We recognize this can be a very stressful time, full of uncertainty and we appreciate your willingness to assist us in understanding your treatment goals, concerns and how you feel over the course of the study. Your well-being is important to us. Because a cancer diagnosis can turn a persons' world upside-down - we encourage you to seek the support you need from organizations like Cancer Care (cancercare.org) contactable by phone at 1-800 813 HOPE (1-800 813 4673).

On behalf of the ECOG-ACRIN Outcomes and Economics Assessment Unit, we thank you again for your participation and look forward to hearing from you.

How do I get an account?

1. At the time of study registration, you will complete a participant contact information form which the study Clinical Research Associate will fax to the Outcomes and Economics Assessment Unit (OEAU). If you selected email contact and provided a valid email address, the OEAU personnel will set up your account.
   
   (Accounts are generally created within 2 business days)
2. If you had originally selected US Mail contact and have decided you would prefer email contact, you can do so by updating your patient contact form and faxing it to the OEAU (at 1 401 863 9635)
3. Once your account is created, the system will send an automated email to you at the email address listed on the contact information form. This email will ask you to verify your account by clicking the link in the email and verifying some personal information.

If you have any problems or need to correct any information, please email pro-help@stat.brown.edu.

How do I verify my account?

1. After the Clinical Research Associate faxes your personal contact information form to the OEAU, the OEAU will verify your eligibility and create your account. The system will automatically send you an “Account verification” email with a unique token.
2. Click the link in the email (or copy and paste the URL including the token into your browser) which will take you to the account verification section of the PRO web Portal.
3. You will be asked for some personal information to verify your identity
4. You will be asked to set your password
5. You will be asked to select a security question and response
6. Your account will be activated and you will received an “Account Validated” email.

If you are unable to validate your account, please email pro-help@stat.brown.edu If you are unable to validate your account, please email

I’m not getting the emails. What do I do?

The most common reason emails are not received are because you spam, junk and/or personal email filters may be redirecting or deleting PRO system emails. Emails from the PRO system are from pro-help@stat.brown.edu

1. Search your email for pro-help@stat.brown.edu and if it is in your junk/spam folder, mark it as not junk/spam. If it is not in your inbox, then one of your personal filters is redirecting it and may need to be modified.
2. Make sure pro-help@stat.brown.edu is part of your white list:
   This is normally done simply by adding pro-help@stat.brown.edu to your address book (review your email documentation for how to do this on your system)

If you are still not receiving emails, please email pro-help@stat.brown.edu with your name, and phone number so we can try to assist you in resolving this problem.

I forgot my password. What do I do?

No Problem. Just go back to the portal (https://prowess.stat.brown.edu) and click the forgot password link and enter the email address used to set up the account, choose and answer the security question you entered when you set up the account.

When do I complete the surveys?

Surveys are requested at five time points:

1. At the time you are registered for the study, the site Clinical Research Associate will provide you with the baseline surveys to complete. The site RA will enter these for you into the PRO system.
2. For people selecting web data entry, within two days of each time point you should receive an email asking you to return to the PRO Portal to complete the survey.

It is especially important that the Pre-/Post surgery consultation surveys are completed as close to the consultation as possible.

How do I complete the surveys?

1. Navigate to the PRO Web Entry Systems (PROWESs) https://prowess.stat.brown.edu with your favorite web browser on your smartphone, tablet or desktop computer. Use your email address and password set up previously to log in.
2. Click Start Survey to begin the current survey
   
   
3. If there is a survey waiting for completion, you will be presented with the current survey. Surveys are made up of modules. Each module will have a brief introduction and may contain multiple forms. Click on the X (circled) to dismiss the dialog box.
   
   
4. The upper right corner is a progress bar that shows your overall progress in the survey. The next line gives you information about the current form and your progress in that form.
   
   
5. Please read the question carefully. You will be presented with a series of options. Select the option that best reflects your response to the question.
   
   
6. To go on to the next question, click the arrow in the lower right corner.
   
   
7. The each complete survey should take between 5 and 20 minutes to complete. If you get disconnected, your battery dies or you are otherwise unable to compete the survey, just log back in within 48 hours and you can continue in the survey module you were completing when you were disconnected.